Continuing Education Course

Person-Centered Staffing: It's All About That Match

CDSS-verified Home & Community-Based Services (HCBS) Day Programs

Credit: 2 CEU hours
Lessons: 61 slides
Access: Any device
Certificate: Printable certificate

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About this course

Why it matters

Join us for a 2-hour course that discusses reality-based staffing considerations, and how we can still find appropriate matches for individuals that we support. We have incorporated person-centered supports, including discussions about what is important TO and FOR individuals, and how we can best balance those with available staffing. Don’t miss the opportunity to take care of employers too, as there are numerous areas of exposure when we miss that perspective. It’s all about that match, y’all!

Course Objectives:

Upon completion of this course, participants will be able to:

• Identify the challenges of hiring

• Describe the difference between reality-based and person-centered staffing

• Name at least two daily practices that providers can implement to become “more” person-centered in employment practices

In this course

61 lessons · final quiz

1 Course Introduction
2 Course Requirements at a Glance
3 Course Learning Objectives
4 Visual Branding With Circles and Deltas
5 Aligning Staffing With the Final Rule
6 Reality-Based Staffing Challenges
7 Lowering Standards to Cover Shifts
8 Background Check and Guardian Delays
9 Losing Experienced Staff to Competitors
10 Calendars Disrupted by Acute Needs
11 Concurrent Operants and Staff Burnout
12 Physical Demands of the Job
13 Behavior Challenges in the Workplace
14 Everyone Engages in Behavior
15 Supporting Individuals With Cognitive Confusion
16 Evolving Infection Control Standards
17 Pandemic and Volatile Staffing Trends
18 Having Heart for the Mission
19 The Family Caregiver Burnout Risk
20 Quick Staff Turnover Reality
21 Defining the Great Resignation
22 Defining Quiet Quitting
23 Is There Room to Be Person-Centered
24 Balancing the Triangle of Change
25 Defining the Important For Domain
26 Provider Baseline Strength in Goal Setting
27 Many Voices Define Important For
28 Example: Lily and Her Mother Elena
29 Example: Sam and the Shopping Cart
30 Example: Anna and Sudden Elopement
31 Example: Bryson and the Kale Order
32 Example: Mikayla and Insulin Injections
33 Example: Malcolm and Distance Driving
34 Example: Javier and Wound Care Visits
35 Example: Maverick and Swim Therapy
36 Example: Anna and Two-Staff Restraint Ratio
37 Filling Blanks in Important For Statements
38 Transitioning to the Important To Domain
39 Defining Preferences as Important To
40 Example: Daniel and the CBD Dispensary
41 Example: Alexander and Sexual Preferences
42 Example: Sheila and the Garden
43 Example: Zen and Misophonia Footwear
44 Sam Revisited: Important To vs For
45 Example: Maverick Loves Swimming
46 Example: Paolo and Drumming Sessions
47 Example: Helen and Horror Movies
48 Risk of Overriding Choices With Boundaries
49 Example: James and Emotional Support Dog
50 Balancing the Important To and For
51 Including Individuals in the Interview
52 EEOC and Labor Law Compliance
53 Person-Centered Mission and Value Statements
54 Resident Council Meetings as Drive Time
55 Applying Important To Versus For
56 Balancing Schedules for Employees
57 Inevitable Staffing Problems
58 Person-Centered Staff Departure Practices
59 Rumi Quote on Walking Your Road
60 Aligning Staffing With Many Frameworks
61 Course Wrap-Up
Final quiz

Expert-led training

Meet Your Instructor

Dr. Heidi Morgan

Ph.D., BCBA-D, School Psychologist, ARF & GH Administrator

Hi! Just like you — I am a career care provider always looking to improve my skills. Our team has integrated over 30 years of experience to share what we know in this in-depth training. I hope this resource is the perfect solution for you as you take the next step in your professional journey.

Experience: 25+ yrs
Online Courses: 80+
Professionals trained: 5,000+

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Why it matters

Meet Your Instructor

Dr. Heidi Morgan

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